Premium rates on customer service helplines to be banned

premium rate phone linesIf you’ve ever found yourself cursing at the hold music on a customer service helpline, as your hard-earned cash silently ticks away thanks to the number’s high call charges, this will be welcome news to you.

The Government has revealed a draft proposal to ban premium rates on most such helpline numbers,  meaning companies such as PC World, Argos, Royal Mail, Phones4U and energy suppliers will have to change their rates to ‘geographical’ (or normal land line number) rates.

According to The Telegraph, consumers spend nearly £2 billion a year on calls to premium rate numbers – yes, you read that right; TWO BILLION pounds!

Airlines, train line operators and banks will be exempt from the premium rates ban, though, so bear that in mind.

Read the whole story on Telegrapgh.co.uk.

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