According to recent research by uSwitch.com, 25% of households have been billed incorrectly by their energy company within the last two years. The industry’s track record has meant that for the 6th year running, consumers have voted energy suppliers as one of the biggest culprits for getting bills wrong.
The research found:
- More than a third of households have unexpectedly owed money to their energy supplier following a discrepancy between an estimated bill and a ‘real’ bill
- The average amount owed following a billing discrepancy is now £152 (that’s £5 more than last year)
- Billing inaccuracies take just under 2 months on average to resolve
- Energy suppliers have consistently been the worst billers since 2007 – only the Inland Revenue is a bigger culprit for getting bills wrong
Source: uSwitch.com press release 12 April 2012